Shipping Policy

Processing Time

Orders are generally processed within 1 day after they are successfully placed and payment is accepted.

Processing time is separate from the estimated delivery period. Orders requiring additional review may take longer.

Shipping Areas

OneFour currently ships within the United States.

An address must be accepted by our checkout system and supported by the available shipping service.

Shipping Methods

Available shipping methods are displayed during checkout where applicable.

The method available to you may depend on shipping destination, product type, order size and carrier availability.

Delivery Estimates

Estimated delivery time is approximately 1 week after order processing.

Delivery dates are estimates rather than guaranteed arrival dates. Carrier conditions, weather, holidays, address issues and other circumstances outside our reasonable control can affect delivery.

Shipping Charges

Any applicable shipping charge is displayed during checkout before you complete payment.

Shipping costs may vary according to the order and available delivery method.

Free Shipping

OneFour provides free shipping on qualifying U.S. orders over $5.

The qualifying order amount is determined during checkout.

Tracking

Where tracking is available, tracking information will be provided after the shipment is prepared and carrier information becomes available.

You may also use our Track Order page where supported.

Tracking information may take some time to update after the shipment is first handed to the carrier.

Delays

Occasional delivery delays may occur because of carrier disruptions, severe weather, high seasonal order volume, holidays, transportation interruptions, address-verification issues or other circumstances outside OneFour's reasonable control.

If an order is significantly delayed, please contact our support team.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact OneFour as soon as possible. We cannot guarantee an address can be changed once the order has entered fulfillment or has been shipped.

Additional costs resulting from an incorrect or incomplete customer-provided address may remain the customer's responsibility.

Lost/Damaged Packages

If a shipment appears lost or arrives visibly damaged, contact OneFour with your order details.

For damaged shipments, photographs of the product and packaging may help us investigate the issue.

OneFour may review available tracking information and coordinate with the carrier before determining the appropriate resolution.

Contact Information