Frequently Asked Questions

OneFour offers a curated collection of pet-store essentials including dog supplements, bedding and comfort products, walking accessories, grooming products and toys. You can browse all available products on our Shop page.

All OneFour website prices are displayed in U.S. dollars (USD) unless otherwise stated.

Yes. Customers can access account-related features through My Account.

Use the Track Order page where tracking information is available. You may also contact our support team if you need help locating an order.

OneFour currently ships within the United States to addresses supported during checkout.

Orders are generally processed within 1 day.

Estimated delivery is approximately 1 week after processing. Delivery dates are estimates and may be affected by carrier or other external delays.

Yes. OneFour offers free shipping on qualifying U.S. orders over $5. Any applicable shipping cost is displayed during checkout.

Where tracking is available, tracking information will be provided once the shipment has been prepared and carrier information becomes available.

Eligible return requests must be made within 30 days of delivery.

Opened supplements and other consumable products are generally non-returnable for health and safety reasons unless the product arrived damaged or incorrect.

Contact OneFour as soon as possible with your order details. Photographs of the product and packaging may help us investigate and resolve the issue.

Refund requests are reviewed after investigation and, where applicable, inspection of returned merchandise.

OneFour normally initiates approved refunds within 5 business days after the investigation or return review is completed. Your payment provider may require additional time to post the funds.

Customers are normally responsible for return-shipping costs for standard returns. If OneFour confirms that the wrong product was sent or an order arrived damaged because of a fulfillment or shipping issue, we may provide or reimburse reasonable return-shipping arrangements.

No. OneFour pet supplements are intended for nutritional or general wellness use as described on the relevant product page. They are not intended to diagnose, treat, cure or prevent disease.

Veterinary guidance is recommended when your pet has an existing medical condition, takes medication, is pregnant or nursing, has special nutritional requirements, or when you are uncertain whether a product is appropriate.

Relevant supplement product pages include structured information such as active ingredients, other ingredients, allergen information where applicable, suggested use, serving information, storage instructions and important information. Always review the physical product labeling before use.

OneFour only displays reviews, certifications or endorsements when they are applicable and supported by the information available for the product. Product claims should reflect the information applicable to that specific item.

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