Terms & Conditions

Website Use

You may use the OneFour website for lawful personal shopping, account management and access to information about our products and services.

You must not interfere with the normal operation or security of the website.

Eligibility

You must be legally capable of entering into a purchase transaction in your location.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

Products

We make reasonable efforts to present product information accurately.

Product colors, packaging appearance and other visual details may vary slightly because of device displays, photography, packaging revisions or manufacturing variations.

Pet supplements and other wellness products should be used only as directed. Product information on OneFour does not replace professional veterinary advice.

Pricing

Prices on the website are displayed in U.S. dollars (USD) unless otherwise stated.

Prices may change without prior notice. Applicable shipping charges, taxes or other charges will be shown during checkout where required.

A product placed in a shopping cart is not guaranteed at a previous price until the order is successfully submitted and accepted.

Orders

Submitting an order does not guarantee acceptance.

OneFour may cancel or decline an order where reasonably necessary, including in cases involving pricing or listing errors, suspected fraud, payment problems, inventory unavailability or shipping restrictions.

If payment has already been collected for an order that we cancel, the appropriate refund will be issued.

Payments

Customers must provide a valid payment method accepted during checkout.

Payment processing may be handled by third-party payment providers. You agree to provide accurate billing information and authorize the applicable transaction when placing an order.

Shipping

Orders are currently shipped within the United States in accordance with our Shipping Policy.

Shipping and delivery dates are estimates and may be affected by circumstances outside OneFour's reasonable control.

Returns

Eligible returns and refunds are handled according to our Refund & Returns Policy.

Return eligibility may depend on product condition, timing and the reason for the return.

Intellectual Property

The OneFour name, logo, website design, written content, graphics, product presentation and other original website materials are owned by or licensed to OneFour unless otherwise indicated.

You may not copy, reproduce, distribute, modify or commercially exploit protected OneFour materials without authorization. Normal personal use of the website is permitted.

User Conduct

You agree not to:

• Use the website for unlawful activity
• Attempt unauthorized access to accounts or systems
• Interfere with website security
• Introduce malicious code
• Misrepresent your identity
• Submit fraudulent orders
• Use automated systems in a manner that disrupts normal website operation
• Infringe intellectual-property or other legal rights

Disclaimer

The website and its content are provided for general shopping and informational purposes.

Product information is not medical or veterinary advice.

While OneFour aims to provide accurate and useful information, we do not guarantee that every website element will always be error-free or continuously available.

Additional information concerning pet-wellness content is available in our Disclaimer.

Limitation of Liability

To the maximum extent permitted by applicable law, OneFour will not be liable for indirect, incidental, special or consequential losses arising solely from the use of, or inability to use, the website.

Nothing in these Terms excludes or limits any right or liability that cannot legally be excluded.

Customers remain responsible for using products according to their instructions and selecting products appropriate for their pets.

Changes

OneFour may update these Terms & Conditions when necessary to reflect changes to the website, products, business practices or applicable requirements.

The current version will be published on this page with an updated effective date when appropriate.

Contact