Privacy Policy

Information Collected

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and purchase history
• Products viewed or added to your cart
• Communications sent to customer support
• Device, browser and website-usage information
• IP address and similar technical information

We collect information that you provide directly and certain technical information generated when you use the website.

How Information Is Used

We may use personal information to:

• Process and fulfill orders
• Provide shipping and tracking information
• Manage returns, refunds and customer-service requests
• Maintain customer accounts
• Respond to questions and support requests
• Operate and improve our website
• Help protect our website and customers from fraud or misuse
• Comply with legal, accounting and business obligations
• Send marketing communications where permitted and requested

We do not use personal information for purposes that are materially unrelated to operating OneFour without an appropriate basis.

Orders

When you place an order, we collect information required to process and deliver your purchase. This may include your name, contact information, billing details, shipping address, products ordered and transaction status.

Order information may also be used to provide customer support, process returns or refunds and maintain required business records.

Payments

Payment details may be collected and processed by the payment method or payment provider made available during checkout.

OneFour receives information necessary to confirm and manage a transaction, such as payment status, transaction identifiers and related order information.

Payment providers may process information under their own privacy policies and security practices.

Cookies

OneFour uses cookies and similar technologies where needed to operate the website.

Cookies may support functions such as:

• Maintaining shopping-cart contents
• Remembering account sessions
• Supporting checkout functionality
• Remembering website preferences
• Protecting website security
• Understanding website performance where analytics are used

Additional information is available in our Cookie Policy.

Analytics

We may use website analytics to understand how visitors interact with OneFour, such as which pages are visited, how visitors navigate the website and general website-performance information.

Where applicable law requires consent for non-essential analytics technologies, they should be used in accordance with those consent requirements.

Marketing

If you choose to receive promotional communications from OneFour, we may use your contact information to send relevant news, product information or offers.

You may unsubscribe from marketing communications using the unsubscribe option provided in the communication.

Transactional communications relating to an order, account or customer-service request are not considered promotional marketing.

Third Parties

We may share necessary information with service providers that help operate our business, including providers involved in:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Fraud prevention and security
• Customer communications
• Website analytics where used

We provide or permit access only to information reasonably necessary for the relevant service.

We may also disclose information where required by law or when reasonably necessary to protect legal rights, customers or website security.

Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing transactions
• Providing customer service
• Maintaining business and accounting records
• Resolving disputes
• Preventing fraud
• Meeting applicable legal obligations

Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

Customer Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of eligible information
• Information about how personal information is used
• Withdrawal from certain marketing communications

Some requests may be subject to identity verification or legal exceptions. To submit a privacy-related request, contact OneFour using the information below.

Contact